FAQ

Find answers to common questions about orders, shipping, products, returns, and customer support.

Orders

How long does it take to process my order?

Orders are usually processed within 1–3 business days after payment confirmation.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed, packed, or shipped, changes or cancellation may no longer be possible. Our support team will explain the available options.

How can I check my order status?

After your order ships, we will send tracking information to the email address provided during checkout.

Use the tracking number to follow your package’s delivery progress. If you need help checking your order status, please contact our support team.

Shipping

How long does shipping take?

Estimated delivery times depend on your destination and shipping method:

  • United States: 7–15 business days
  • Canada: 7–20 business days
  • Australia & New Zealand: 8–20 business days
  • Other International Locations: 10–25 business days, where shipping is available

These estimates apply after shipment and do not include the 1–3 business days needed for order processing.

Customs procedures, holidays, weather conditions, and carrier delays may affect delivery times. Please review our Shipping Policy for more details.

Do you ship internationally?

Yes, Zoraveli offers international shipping to supported destinations.

Shipping availability, available methods, and applicable fees are displayed at checkout based on your delivery address.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to your email.

Tracking updates may take some time to appear after the carrier receives your package.

Products

Are your products exactly as shown on the website?

We make reasonable efforts to display product colors, details, and features accurately.

Minor differences in appearance may occur because of lighting, screen settings, or manufacturing variations. If your item appears substantially different from its description, please contact our support team.

How do I choose the right product?

Please review the product description, images, specifications, and any sizing or usage information on the product page before ordering.

If you need additional information, our customer support team will be happy to assist you.

Returns & Refunds

Can I return my order?

Eligible change-of-mind return requests must be submitted within 30 days of receiving your order.

Items must be unused, unworn, and in their original condition, with original packaging and accessories where applicable. Certain hygiene or product-specific exclusions may apply.

Please contact our support team before returning anything so we can provide the appropriate instructions and return address.

These conditions do not limit applicable rights relating to damaged, defective, or incorrect products. Please review our Return & Refund Policy for full details.

How do I request a refund?

Please contact us with:

  • Your order number
  • The email address used during checkout
  • Details of your request
  • Photos of any product issue, where available

Our team will review your request according to our Return & Refund Policy.

Approved refunds are generally processed to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time for the funds to appear.

What should I do if my item arrives damaged?

Contact us as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the problem, and photos of the item and packaging where available. Our team will review the issue and help arrange an appropriate solution.

The requested 7-day reporting period does not limit your applicable consumer rights.

Payment

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available options may vary by location, currency, and device. Payments are processed through third-party payment providers.

Is my payment information secure?

We use checkout safeguards, including encrypted transmission and third-party payment processing, to help protect your payment information.

We do not store your complete payment card details on our servers. No online system can guarantee absolute security.

Customer Support

How can I contact Zoraveli?

Please contact our customer support team:

Email:
service@zoraveli.com

Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

We aim to respond within 1–2 business days.

For faster assistance with an order, include your order number and the email address used during checkout.