Shipping Policy
At Zoraveli, we are committed to providing a reliable and convenient shopping experience.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
After your order is successfully placed, our team will begin processing your order.
Order processing usually takes:
1–3 business days
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that order processing time is separate from the estimated shipping time.
Processing times may occasionally be affected by order volume, holidays, or other circumstances beyond our reasonable control.
Shipping Options
Zoraveli offers multiple shipping options so customers can choose the delivery method that best suits their needs.
Our available shipping options include:
Free Shipping
Orders with an eligible subtotal of $29 USD or more qualify for free standard shipping.
The $29 free shipping threshold is calculated after applicable discounts and before taxes, duties, or other additional charges.
Estimated delivery time for free standard shipping is generally:
8–11 business days
Express Shipping
Customers who would like faster delivery may choose Express Shipping when available.
Estimated delivery time:
7–10 business days
Express shipping fees, when applicable, will be displayed during checkout before payment is completed.
Standard Shipping
Standard Shipping is available for eligible orders and destinations.
Estimated delivery time:
8–11 business days
For orders under $29 USD, applicable standard shipping fees will be displayed during checkout before payment is completed.
Estimated Delivery Times
The estimated delivery times listed above begin after your order has been processed and shipped.
Please note that all delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to circumstances such as:
• Customs processing
• Local carrier delays
• Weather conditions
• Holidays and peak shipping periods
• Remote delivery locations
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control
Shipping Rates
Zoraveli offers free standard shipping on eligible orders of $29 USD or more.
For orders under $29 USD, standard shipping fees may apply.
Customers may also choose Express Shipping for faster delivery where available.
Any applicable Standard Shipping or Express Shipping fees will be clearly displayed during checkout before payment is completed.
Shipping rates may vary depending on the order, destination, and available delivery method.
From time to time, Zoraveli may also offer additional free shipping promotions or other shipping offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow some time for tracking information to become available after shipment.
You can use the tracking number provided to monitor your order’s delivery progress.
Tracking updates may occasionally take some time to appear after the package has been handed over to the shipping carrier.
If you have not received your tracking information or need assistance, please contact our customer support team.
Shipping Address
Please make sure your shipping address is accurate and complete before completing your order.
Zoraveli is not responsible for delays, failed deliveries, or additional shipping issues caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, we may not be able to change the delivery address.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.
Unless otherwise stated during checkout, any customs duties, taxes, or fees charged by local authorities may be the responsibility of the customer.
Zoraveli does not control customs processing times or additional charges imposed by local authorities.
Customs processing may also affect the final delivery time of an international order.
Delayed or Lost Packages
While we work with shipping and logistics providers to deliver orders efficiently, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and provide your order information.
We will assist you in reviewing the shipment status and determining an appropriate next step.
Please note that carrier delays, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control may occasionally affect delivery times.
Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.
Please include:
• Order number
• Description of the issue
• Photos of the item and packaging
Our team will review the information provided and assist you with an appropriate solution.
For information regarding returns and refunds, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about shipping, please contact us:
Brand Name:
Zoraveli
Email:
service@zoraveli.com
Company Name:
Chengdu Pumeng Xintu Network Technology Co., Ltd.
Registered Address:
Room D8041, Building 1, No.118 Jinniu District, Chengdu, Sichuan, China
Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.