Terms and Conditions
Welcome to Zoraveli.
These Terms and Conditions ("Terms") govern your access to and use of the Zoraveli website, including browsing, purchasing products, accessing content, and using any services provided through our website.
By visiting our website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other applicable policies published on our website.
If you do not agree with these Terms, please discontinue using our website.
1. About Zoraveli
Zoraveli is operated by:
Chengdu Pumeng Xintu Network Technology Co., Ltd.
Throughout these Terms, the words "Zoraveli", "we", "our", and "us" refer to the company operating this website.
The words "you", "your", and "customer" refer to any person who accesses our website, uses our services, or purchases products from us.
2. Use of Our Website
By using the Zoraveli website, you agree that:
• You will provide accurate, complete, and current information when placing an order.
• You will use our website only for lawful purposes.
• You will not attempt to interfere with the operation, security, or functionality of our website.
• You will not attempt to gain unauthorized access to our systems, accounts, or services.
• You will not upload or distribute viruses, malicious code, or other harmful materials.
• You will not copy, reproduce, distribute, or commercially exploit website content without written permission.
• You will not use automated tools, bots, or scraping technologies to collect information from our website without authorization.
We reserve the right to restrict, suspend, or terminate access to our website if we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information displayed on our website are accurate.
However, slight differences may occur due to factors including:
• Device screen settings
• Lighting conditions
• Photography
• Manufacturing variations
• Product updates
Product availability may change without prior notice.
We reserve the right to update product information, specifications, availability, and pricing, or discontinue products where appropriate.
4. Orders and Payments
When you place an order through Zoraveli, you agree to provide accurate and complete order, billing, shipping, and payment information.
After submitting your order:
• You may receive an order confirmation email.
• Your payment will be processed through the payment methods available during checkout.
• Your order will be processed according to our Shipping Policy.
An order confirmation does not necessarily mean that an order has been finally accepted or shipped.
We reserve the right to refuse, limit, or cancel an order in circumstances including:
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized activity
• Product availability issues
• Payment authorization problems
• Incorrect or incomplete customer information
• Violations of these Terms
If an order is canceled after payment has been successfully processed, any applicable refund will generally be issued to the original payment method.
5. Pricing Information
All prices displayed on Zoraveli are subject to change without prior notice.
We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur.
If a pricing or product information error affects your order, we may contact you before processing or shipping the order.
Depending on the circumstances, you may be given the option to:
• Continue with the corrected price or information
• Modify your order
• Cancel the order and receive an applicable refund
Promotions, discounts, and special offers may be subject to additional terms and availability.
6. Shipping and Delivery
Shipping times, processing times, tracking information, and delivery procedures are explained in our Shipping Policy.
Delivery times are estimates and may be affected by:
• Carrier delays
• Customs processing
• Weather conditions
• Holidays and peak shipping periods
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control
Zoraveli is not responsible for delays caused by external circumstances beyond our reasonable control.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Before returning any product, customers should contact our customer support team and receive the applicable return instructions.
Please review our Return & Refund Policy for detailed information regarding:
• Return eligibility
• Return procedures
• Refund processing
• Processing times
• Damaged or incorrect items
• Non-returnable items
8. Intellectual Property
Unless otherwise stated, content displayed on the Zoraveli website, including but not limited to:
• Text
• Images
• Logos
• Graphics
• Product descriptions
• Website layouts
• Visual elements
• Design elements
is owned by, licensed to, or lawfully used by Zoraveli.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use protected website content without prior written permission, except where permitted by applicable law.
9. Third-Party Services
Our website may use or integrate third-party services to support functions including:
• Website hosting and functionality
• Payment processing
• Analytics
• Shipping and fulfillment
• Customer support
• Marketing and communications
These third-party providers may have their own terms, policies, and privacy practices.
Zoraveli is not responsible for the independent practices, content, availability, or policies of third-party services.
10. External Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, privacy practices, or terms.
We encourage customers to review the relevant policies before using third-party websites or services.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Zoraveli shall not be responsible for indirect, incidental, special, or consequential losses arising from:
• Improper use of products
• Website interruptions or technical issues
• Third-party service failures
• Shipping delays caused by external circumstances
• Unauthorized use of customer accounts
• Events outside our reasonable control
Nothing in these Terms is intended to exclude, limit, or waive any consumer rights or legal protections that cannot lawfully be excluded.
12. Disclaimer of Warranties
Our website and services are provided on an "as available" basis to the extent permitted by applicable law.
While we make reasonable efforts to provide accurate information and reliable services, we do not guarantee that:
• The website will always be uninterrupted or error-free
• All website information will always be complete or current
• All products will remain available at all times
• Third-party services will operate without interruption
Nothing in these Terms affects any statutory rights that cannot legally be excluded.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
• Our services
• Business operations
• Website functionality
• Applicable legal or regulatory requirements
Updated Terms will be posted on this page.
Where appropriate, a revised "Last Updated" date may also be displayed.
Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
14. Governing Information
These Terms and any related agreements are governed by applicable laws and regulations.
Any disputes arising from the use of our website, services, or purchases made through Zoraveli will be handled in accordance with applicable legal requirements.
Nothing in these Terms limits any mandatory rights or protections available to consumers under applicable law.
15. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by applicable law.
16. Entire Agreement
These Terms, together with our published policies and any additional terms applicable to specific products, promotions, or services, form the agreement between you and Zoraveli regarding your use of our website and purchases made through our store.
17. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Brand Name:
Zoraveli
Company Name:
Chengdu Pumeng Xintu Network Technology Co., Ltd.
Email:
service@zoraveli.com
Registered Address:
Room D8041, Building 1, No.118 Jinniu District, Chengdu, Sichuan, China
Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.